Wipro - Bangalore

Experience - 3 to 5

Key Skills - Customer support, Technical troubleshooting, SLA adherence, Query resolution, Ticket management, Incident documentation, Problem diagnosis, Client communication, Email support, Call handling, Knowledge base usage, Product support, Product navigation assistance, Escalation management, Trend analysis, Customer service, Professional communication, Record keeping, Process compliance, Multi-tasking, Time management, Attention to detail, Learning agility, Product training participation, Self-learning, Client relationship management, Alternative solution offering, Follow-up coordination, Documentation skills.,

Wipro - Pune

Experience - 5 to 8

Key Skills - Team Performance Management, Process Monitoring, SLA Management, Technical Troubleshooting, Escalation Handling, Client Query Resolution, Performance Dashboard Review, Documentation & Reporting, Call Log Analysis, Compliance Monitoring, Product Knowledge Development, Customer Service, Problem Solving, Communication Skills, Training & Mentoring, Technical Capability Building, Process Guidance, Root Cause Analysis, Alternative Solutions Offering, Follow-up & Feedback Handling, Operational Excellence, Knowledge Base Creation, User Support, Professional Etiquette, Decision Making, Time Management, Stakeholder Coordination.,

Tata Consultancy Services - Chennai

Experience - 3 to 8

Key Skills - Oracle HCM Cloud, Oracle HCM Cloud Fusion, Payroll, Benefits, Absence Management, Core HR, PeopleSoft Implementation, HCM Cloud Implementation, Oracle HCM Configuration, Data Conversion, Report Development, Interface Development, SQL, PL/SQL, Testing and Validation, Business Requirement Documentation, Oracle SR Management, Integration, HR Query Resolution, Client Communication, Problem Solving, Project Coordination, Documentation, Time Management, Interpersonal Skills, Agile Methodology ,